Shipping Policy

 At PureNest, we are committed to providing a smooth and reliable shipping experience for all customers.

Please review the information below regarding order processing, shipping timelines, tracking, and delivery policies.

Order Processing Time

All orders are processed within 1–2 business days.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Please note:

  • Orders placed after business hours may begin processing the next business day.
  • During holidays, sales events, or peak shopping periods, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Shipping Time

After processing, orders typically arrive within 5–8 business days depending on the destination and shipping carrier.

Estimated delivery times:

  • United States: 5–8 business days
  • Canada: 6–10 business days
  • Europe: 7–12 business days
  • International: 10–20 business days

Please understand that shipping times are estimates and may vary due to:

  • Weather conditions
  • Carrier delays
  • Customs clearance
  • High order volume periods
  • Incorrect shipping information

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing:

  • Your tracking number
  • Carrier information
  • Shipment updates

Tracking information may take up to 48 hours to update after shipment.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping details during checkout.

PureNest is not responsible for:

  • Packages delivered to incorrect addresses provided by customers
  • Delays caused by incorrect or incomplete shipping information
  • Lost packages due to customer address errors

If you notice an error in your shipping information, please contact us immediately at support@purenest.com.

Lost, Delayed, or Stolen Packages

PureNest is not liable for shipping delays caused by:

  • Shipping carriers
  • Customs processing
  • Severe weather
  • Natural events
  • External delivery interruptions

If your package is significantly delayed or marked as delivered but not received, please contact the shipping carrier first.

You may also contact our support team and we will do our best to assist you.

International Shipping

We currently ship to selected international destinations.

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • VAT fees
  • Additional local handling fees

These charges are determined by your country’s customs authority and are not controlled by PureNest.

Shipping Restrictions

Certain products may have shipping limitations depending on destination regulations or carrier restrictions.

PureNest reserves the right to cancel orders that cannot be shipped legally or safely.

Contact Information

If you have any questions regarding shipping or delivery, please contact:

PureNest 4208 N 15th St Tampa, FL 33610 United States

Email: support@purenest.com