Most orders are delivered within 3–8 business days depending on your location and shipping carrier.

 At PureNest, we are committed to providing a smooth and reliable shipping experience for all customers.

Please review the information below regarding order processing, shipping timelines, tracking, and delivery policies.

Order Processing Time

All orders are processed within 1–2 business days.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Please note:

• Orders placed after business hours may begin processing the next business day.
• During holidays, sales events, or peak shopping periods, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Shipping Time

After processing, orders typically arrive within 3–8 business days depending on the destination and shipping carrier.

Estimated delivery times:

• United States: 3–8 business days
• Canada: 3–8 business days
• Europe: 7–12 business days
• International: 10–20 business days

Please understand that shipping times are estimates and may vary due to:

• Weather conditions
• Carrier delays
• Customs clearance
• High order volume periods
• Incorrect shipping information

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing:

• Your tracking number
• Carrier information
• Shipment updates

Tracking information may take up to 48 hours to update after shipment.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping details during checkout.

PureNest is not responsible for:

• Packages delivered to incorrect addresses provided by customers
• Delays caused by incorrect or incomplete shipping information
• Lost packages due to customer address errors

If you notice an error in your shipping information, please contact us immediately at support@purenest.com.

Lost, Delayed, or Stolen Packages

PureNest is not liable for shipping delays caused by:

• Shipping carriers
• Customs processing
• Severe weather
• Natural events
• External delivery interruptions

If your package is significantly delayed or marked as delivered but not received, please contact the shipping carrier first.

You may also contact our support team and we will do our best to assist you.

International Shipping

We currently ship to selected international destinations.

International customers may be responsible for:

• Customs duties
• Import taxes
• VAT fees
• Additional local handling fees

These charges are determined by your country’s customs authority and are not controlled by PureNest.

Shipping Restrictions

Certain products may have shipping limitations depending on destination regulations or carrier restrictions.

PureNest reserves the right to cancel orders that cannot be shipped legally or safely.

Contact Information

If you have any questions regarding shipping or delivery, please contact:

PureNest 1623 Rue Sainte Catherine O Montréal Quebec H3H 1L8 Canada

Email: support@purenest.com

You have 30 days from the delivery date to submit a return request.

 At PureNest, customer satisfaction is our top priority. We want you to shop with confidence knowing that we stand behind the quality of our products and are committed to providing a smooth and transparent shopping experience.

Please read our Return & Refund Policy carefully before making a purchase.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets the eligibility requirements outlined below.

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of delivery.
• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, and components.
• Not show signs of wear, damage, or misuse.
• Be accompanied by proof of purchase or order confirmation.

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

For hygiene, safety, and operational reasons, certain products cannot be returned.

These may include:

• Used products
• Personalized or customized items
• Gift cards
• Clearance or final-sale items
• Products damaged due to misuse, neglect, or improper handling

If you are unsure whether your item qualifies for a return, please contact our support team before initiating a return request.

Damaged, Defective, or Incorrect Items

We carefully inspect all products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos showing the product and packaging

Once reviewed, we may offer:

• A replacement product
• A store credit
• A full or partial refund, depending on the situation

Return Request Process

To initiate a return, please contact our customer support team at:

support@purenest.com

Please include:

• Full name
• Order number
• Reason for return
• Photos if applicable

Our team will review your request and provide detailed return instructions if your return is approved.

Please do not send items back without prior authorization.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item was received damaged
• The item was defective
• The incorrect product was delivered

In these cases, PureNest may cover the return shipping costs or provide an alternative resolution.

Original shipping charges are non-refundable unless the return is the result of our error.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used during checkout.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Please note that processing times may vary between financial institutions.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at support@purenest.com.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If you need to cancel an order, please contact us as soon as possible after placing your order.

Once an order has entered processing or shipment, cancellation may no longer be possible.

Refused Deliveries

If a customer refuses delivery of an order without prior authorization, any applicable shipping, handling, or return fees may be deducted from the refund amount.

Exchanges

At this time, we do not offer direct exchanges.

If you wish to receive a different product, we recommend returning the original item (if eligible) and placing a new order.

International Orders

For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by local authorities.

These fees are non-refundable and are not included in our product prices or shipping rates.

Our Commitment to You

At PureNest, we are committed to offering quality home and kitchen products along with responsive customer support and fair return practices.

Our goal is to ensure every customer enjoys a secure, reliable, and satisfying shopping experience.

Contact Us

PureNest
1623 Rue Sainte Catherine O Montréal Quebec H3H 1L8 Canada

Email: support@purenest.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

If you have any questions regarding returns, refunds, or your order, our team will be happy to assist you.